General terms and conditions of sale

Rochefort-sur-Mer Hotel

GENERAL CONDITIONS OF SALE OF THE SERVICES OF HOTEL ROCHEFORT-SUR-MER

Updated on 28 April 2021

 

 OWNER and PUBLISHER OF THE SITE

 

HOTEL ROCHEFORT-SUR-MER

A simplified joint stock company with a capital of €100,000, RCS Paris 804 998 904, whose registered office is located at :

PARFIRES HEAD OFFICE 20 bis Rue Cardinet Paris 75005

 

Director of Publication: Mélodie BERIANE

 

Tel : +33 (0)5.46.83.88.88 - Mail : direction@hotelrochefortsurmer.com

Individual VAT number : FR43804998904 

SIRET : 80499890400010

 

HOSTS OF THE HOTEL ROCHEFORT SUR MER

 

Company registered in the Trade and Companies Register of ELIOPHOT, whose registered office is located at :

 

355 rue Georges Claude, 13290 Ax-en-Provence

 

Specificities of the reservations made within the D-EDGE Establishment

 

 

Company registered in the D-Edge Trade and Companies Register, located in :

 

66 rue des Archives, 75003 Paris

 

PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS OF SALE FOR THE SERVICES OF HOTEL ROCHEFORT SUR MER BEFORE ANY RESERVATION

 

These general terms and conditions of sale (hereinafter the "GTC") apply to any Reservation made by a natural person who is not an individual trader (hereinafter the "Customer") on the HOTEL ROCHEFORT SUR MER Services.

 

The Customer is invited to contact the establishment he/she selects to find out the terms and conditions of each establishment (hereinafter the "Terms and Conditions of Stay").

 

By using the Services, the Customer acknowledges that he/she has full legal capacity to enter into commitments under these GTC and guarantees the truthfulness and accuracy of the information he/she provides.

 

The Customer chooses the offers presented on the Services which are valid at the time of their consultation.

 

The Client's agreement to the GTC comes into play at the time of the Reservation so that the Client acknowledges having read them and accepting them without reservation; no Reservation is possible without this acceptance.

 

 

 

 

SUMMARY

 

 

ARTICLE 1: DEFINITIONS

 

ARTICLE 2: SCOPE: INDIVIDUAL RESERVATIONS

 

ARTICLE 3: RESERVATIONS - GENERAL RULES

 

Reservation Process

Price display

Cancellation / Modification of the Reservation by the Customer

Reservation times on the Services

ARTICLE 4: PAYMENT

 

General terms and conditions of payment

Means of payment

ARTICLE 5: THIRD PARTY TRAVEL SITES - PARTNERS

 

Third-party travel sites

Reservation in the partner stores

ARTICLE 6 : SPECIAL CONDITIONS FOR PROMOTIONAL OFFERS AND/OR SPECIAL OFFERS

 

ARTICLE 7: SPECIAL CONDITIONS FOR LOYALTY PROGRAMS

 

ARTICLE 8: LIABILITY

 

ARTICLE 9: MODIFICATION OF THE GCV

 

ARTICLE 10: PERSONAL DATA

 

ARTICLE 11: INTELLECTUAL PROPERTY RIGHTS

 

ARTICLE 12: COMPLETENESS AND TITLES

 

ARTICLE 13: FORCE MAJEURE

 

ARTICLE 14: COMPLAINTS - CUSTOMER SERVICE

 

ARTICLE 15: CONSUMER OMBUDSMAN

 

ARTICLE 16: APPLICABLE LAW

 

 

 

 

 

ARTICLE 1: DEFINITION

 

Capitalized terms defined in this section, whether used in the singular or plural in the T&Cs, shall have the following meaning:

 

"Client(s)": refers to natural persons, non-trading, of legal age and capacity, who make individual reservations (as opposed to group reservations) for personal use on the Hotel Rochefort Sur Mer site

 

"GTC Stay": refers to the document(s) issued by each Establishment and describing the conditions and terms of stay in their establishment, in particular arrival and departure times, children's policies, etc. The Customer is invited to contact the selected Establishment to find out about their Terms and Conditions of Stay.

 

"Data": means all information provided by the Client during the booking process, concerning him and the third party natural persons for whom he makes a booking, including personal data.

 

"Personal data" means any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

 

 

"Offer(s)": refers to the proposed accommodation (beds, rooms, apartments, villas, etc.) in an Establishment published on the Services, including in particular the description of the Establishment, the presentation and particularities of each accommodation, the applicable rate, the guarantee and cancellation conditions. The Client is reminded that, depending on the Establishment booked, different Stay Terms and Conditions may apply to each Establishment. Where applicable, the Client should contact the selected Establishment to find out about them.

 

 "Reservation(s)"; "Online Reservation(s)": reservation(s) of accommodation in a Property made via the Services.

 

"Individual Booking": as opposed to a "Group" booking, refers to a booking that can include a maximum number of accommodation and/or people. Beyond this maximum number, these GTC are not applicable and the GTC and rates specific to Group Reservations apply. In this respect, the Client is notified that HÔTEL ROCHEFORT SUR MER and/or the Establishment reserve the right to cancel an Individual Reservation and to redirect the Client to the Group Reservation service if they notice that two online Reservations have been made in a row by the same Client and/or the same persons taking part in the stay, for the same dates of stay and including a number of accommodation and/or persons greater than the maximum number for an Individual Reservation on the Services.

 

 

"Site": shall designate the Internet site operated by HÔTEL ROCHEFORT SUR MER

 

"Reserved Tariff": means the Price and applicable conditions (cancellation, modification etc.) under these GTC and the Offer issued by the Establishment, retained and accepted by the Client as part of his/her Reservation and after confirmation of his/her Reservation. This Tariff may include local taxes and/or supplements corresponding in particular to the additional services selected by the Client.

 

 

 

ARTICLE 2: SCOPE: INDIVIDUAL RESERVATIONS

 

These GTC are applicable exclusively to Individual Reservations made on the Services.

 

Depending on the Services, the maximum number of accommodations that can be booked as part of an Individual Reservation within the meaning of the T&Cs is nine (9) accommodations or fifteen (15) people maximum.

 

For any Reservation for a greater number of people and/or accommodation, the Client must fill in the contact form located on the "Contact" page of the Services.

 

Specificities may apply in the context of the sale of Partner Establishments. In this case, the Customer is referred to article 5 of the GTC.

 

 

 

ARTICLE 3: RESERVATIONS - GENERAL RULES

 

(i) Booking Process

 

- The online Reservation made by the Client is made on the Services.

 

- The Reservation is deemed to have been made as soon as a reservation number is communicated to the Client on the confirmation screen; the Client receives confirmation of the reservation by e-mail.

 

For each Reservation, a Reservation number is issued to the Customer. It allows the Customer to cancel his Reservation when this is made possible by the special conditions applicable to the Tariff reserved by the Customer.

 

- The Client undertakes, prior to any Reservation on the Services, to complete the mandatory information requested on the online Reservation form.

 

 

 

(ii) Display of Prices 

 

For any Reservation on a Service, the prices are valid at the time the Customer consults the Service.

 

Depending on the legislation of the country, the prices "from" are displayed including or excluding taxes at the time of consultation. In any case, before the confirmation of the Reservation, the price to be paid by the Client is displayed with details of the applicable taxes, in the summary of the Reservation. This price includes the taxes applicable on the day of the consultation and any change in the applicable rate will automatically be reflected in the prices displayed on the date of invoicing.

 

The Prices are displayed by default in the currency attached to the language of consultation of the Service selected by the Customer or defined by default by the browser via which the Customer consults the Service.

 

Any conversion into a currency other than that used by the Establishment is given as an indication and is not contractual.

 

All Reservations, regardless of their origin, are payable in the local currency of the Resort, unless special provisions are indicated on site by the Resort. The Client may contact the establishment directly to obtain this information and to find out about its general terms and conditions of stay.

 

If the debit at the Establishment is made in a currency other than the one confirmed on the Reservation, the Client is responsible for the exchange costs.

 

In the event of a change in the terms and conditions of the Offer during the Reservation process for the Services (e.g. price, availability, etc.), the Client is informed before the confirmation of his Reservation.

 

The Prices are dynamic and may be modified at any time without this being applicable to Reservations already confirmed, except in the case of changes in legal or regulatory taxes imposed by the competent authorities.

 

Specificities may apply in the context of the sale of Partner Establishments. In this case, the Customer is referred to article 5 of the GTC.

 

 

 

 

 

Application conditions :

 

 

(iii) Cancellation / Modification of the Booking by the Customer

 

For each Reservation, a Reservation number will be issued to the Customer, which will allow him to cancel his Reservation, where this is made possible by the special conditions applicable to the Tariff reserved by the Customer.

The conditions of the Reserved Tariff specify the terms and conditions for cancelling and/or modifying the Customer's Reservation. Where this is made possible by the Reserved Tariff by the Customer, any cancellation can be made on the "My Reservations" section of the Space or with the central reservation or with the Establishment.

It is specified that Reservations with prepayment are non-cancellable / non-refundable (except for the HOSHO establishment which offers a flexible prepaid rate that can be cancelled and modified). The bank card is debited for the full amount of the stay including taxes (except for local taxes which are always paid by the Client on site at the establishment) on the day of the Reservation or on the date of the Client's arrival at the establishment.

The Client shall contact the Establishment to find out about the applicable legislation.

Changes to the Reservation may be made directly with the Establishment, whose telephone number is specified on the confirmation of the Reservation sent by e-mail.

In the event of interruption of the stay due to the Client, the full amount of the agreed price will be collected.

All Reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or for a fee or for commercial purposes.

Specificities may apply in the context of the sale of Partner Establishments. In this case, the Customer is referred to article 5 of the GTC.

 

 

Case of promotional offers: The Services may offer promotional offers. In this case, the conditions of the offers are mentioned on the page dedicated to the offer and in the conditions of the Reserved Tariff.

 

Pursuant to Article L.121-21-8 of the Consumer Code, the right of withdrawal provided for in Article L.121-21 is not applicable.

 

 

 

(v) Booking Times on the Services

 

In most establishments, the sale of online accommodation on the Services stops for the same day between 8:30 pm and 10 pm (local time of the Establishment) depending on the Commercial Brand. The Client may contact the establishment after this time to check the availability of the accommodation.

 

Specificities may apply in the context of the sale of Partner Establishments. In this case, the Customer is referred to article 5 of the GTC.

 

 

 

ARTICLE 4: PAYMENT

 

1- General rules

 

All Reservations, regardless of their origin, are payable in the local currency of the Resort, unless otherwise specified. The Customer is invited to contact the establishment to find out about its general terms and conditions of sale for stays and its specific payment rules.

If the debit at the Establishment is made in a currency other than the one confirmed on the Reservation, the Client is responsible for the exchange costs.

For all Bookings made on the Services, except for bookings requiring online prepayment, the Client is asked for his/her bank card number (and expiry date) as a guarantee. The bank card is not debited and payment for the stay is made directly to the Establishment on the day of arrival or departure (according to the Stay Terms and Conditions of each Establishment), unless the Client does not show up at the Establishment and has not previously cancelled his/her Reservation in accordance with the cancellation conditions of the Reserved Tariff.

The Services propose a certain number of promotional offers for which only an online prepayment is proposed to the Customer. ATTENTION: in this case, no modification, cancellation or refund will be possible, the total amount of the stay will be debited from your credit card. In application of article L.121-21-8 of the French Consumer Code, the right of withdrawal provided for in article L.121.21 of the French Consumer Code is not applicable.

In the case of a prepayment: Reservations are non-cancellable / non-refundable (except for the HOSHO establishment which offers a flexible prepaid rate that can be cancelled and modified). The credit card is debited with the full amount of the stay including taxes (except for tourist taxes which are always paid by the Client on site at the establishment) on the day of the Reservation or on the date of the Client's arrival at the establishment.

The Client shall contact the Establishment to find out about the applicable legislation.

No Show": In the event that the Client does not show up at the establishment on the day of his/her Reservation, the latter is considered to be cancelled and the cancellation conditions of the Reserved Rate apply. The Client may be charged for the first night or the entire stay according to the conditions of the Reserved Tariff. 

Specificities may apply in the context of the sale of Partner Establishments. In this case, the Customer is referred to article 5 of the GTC.

 

 

 

2- Means of payment

 

Means of payment on the Services

Payment for the Services is made by credit card.

 

The guaranteed prepayments made on the online Services, by bank card, are secured. They are collected either directly by the selected Establishment or transit via the intermediary of the technical provider of HOTEL ROCHEFORT SUR MER according to monetary and geographical criteria. If necessary, the Customer is redirected towards the protected Web page of the technical provider to carry out his payment.

 

The client may be asked to present the same bank card with the same number as the one used at the time of the Reservation to guarantee the reservation or to make the prepayment. Failing this, the Reservation cannot be guaranteed.

 

When the payments are collected on the Services either directly by the Establishments, or by the technical intermediary of HOTEL ROCHEFORT SUR MER, the bank cards taken in charge are Visa and Master Card. Other means of payment are likely to be supported such as Carte Bleue, American Express. For any Reservation and/or prepayment on line, only the means of payment supported by the Establishment in which the Customer makes a Reservation will be able to be chosen by the Customer on the Services.

 

Specificities may apply in the context of the sale of Partner Establishments. In this case, the Customer is referred to article 5 of the GTC.

 

 

 

Security of payments on the Services :

In order to ensure the safety of the payment by bank card on the Services, the Customer will have to transmit to HOTEL ROCHEFORT SUR MER the visual cryptogram (CVV) appearing on the back of the bank card used by the Customer. The security of the payment rests on the authentication of the Customer by code and on the confidentiality of the entirety of the data transmitted by him.

 

Any payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against him.

 

 

 

Reservation Data

Within the framework of the fight against the frauds on Internet, the information relating to the Reservation of the Customer could be transmitted to any third party authorized by the law or indicated by HÔTEL ROCHEFORT SUR MER at the only ends of checking of the identity of the Customer, the validity of the Reservation, the method of payment used

 

Following this control, HÔTEL ROCHEFORT SUR MER reserves the right to ask for a photocopy of the identity card of the Customer and/or any information relating to the identity of the Customer. The Customer has a right of access, of correction and suppression of the personal data which concern him and treated by HÔTEL ROCHEFORT SUR MER, under the conditions envisaged by the policy of protection of the personal data.

 

 

 

Means of payment within the establishment

The accepted means of payment (besides cash) are the following: Visa, Master Card. Other means of payment may be accepted such as: American Express.

 

We invite the Customer to contact the Establishment for the accepted means of payment.

 

Specificities may apply in the context of the sale of Partner Establishments. In this case, the Customer is referred to article 5 of the GCS.

 

 

 

ARTICLE 5: Partners

 

1- Sales on third party travel sites

HÔTEL ROCHEFORT SUR MER enters into partnership agreements with third party travel websites.

 

These partnerships are intended to allow the Customer, by using the services of the third party travel sites, to seek, select, and reserve lodgings in the Establishments of various commercial Brands of HOTEL ROCHEFORT SUR MER.

 

In this case, the Partner is the Client's main contact for any question related to his Reservation.

 

Reservations made by the Customer via the Third Party Travel Sites are made via the online Booking form accessible on the website and mobile services of the Third Party Travel Sites. The general terms and conditions of sale of the Third Party Travel Sites apply to the Customer's reservation on these Third Party Travel Sites.

 

The conditions applicable to the Customer's stay at the selected Hotel are the Hotel's General Terms and Conditions of Stay. The Customer shall contact the Hotel to find out about them.

 

 

 

2- Reservation in partner stores

 

HÔTEL ROCHEFORT SUR MER concludes partnership contracts with third party tourism and hotel companies: the Partners.

 

These partnerships are intended to make it possible to the Customer to seek, select, and reserve lodgings in the Establishments of the signs of the Partners of HOTEL ROCHEFORT SUR MER on the Services.

 

Where applicable, the Client enters into a direct contractual relationship with the Partner with whom he has made a Reservation.

 

From the moment when the Client books in a Partner's shop using the Services, the Client recognises that HÔTEL ROCHEFORT SUR MER acts as an intermediary between the Client and the Partner to facilitate his Booking on the Services.

 

In the event of Reservation within an Establishment of a sign Partner of HOTEL ROCHEFORT SUR MER, the Customer is invited to approach the selected Establishment to know the CGV stay.

 

HÔTEL ROCHEFORT SUR MER intervenes by transmitting the details of the Reservation to the Client in the confirmation e-mail that it sends him in the name and on behalf of the Partner.

 

The information relating to the Partners' offers displayed on the Services is based on the information communicated by the Partners to HÔTEL ROCHEFORT SUR MER. The Partners display their offers on the Services through a connectivity system or an extranet.

 

The Customer acknowledges and accepts that the Partner Establishments are responsible for the information transmitted and for updating their rates, fees, prices, availability, conditions and other information displayed on the Services.

HÔTEL ROCHEFORT SUR MER cannot verify or guarantee the accuracy, precision or exhaustiveness of the information. Consequently, HÔTEL ROCHEFORT SUR MER is not responsible for any error, interruption of service, imprecise, misleading or erroneous information or for any lack of information on the part of the Partners.

 

Each Partner whose offers are made available on the Services remains responsible at all times for the accuracy, completeness and correctness of the information and offers relating to it and posted on the Services, including its rates, prices, fees, terms and conditions and availability.

 

The Reservation is deemed to have been made as soon as a reservation number is communicated to the Client on the confirmation screen; the Client receives confirmation of the reservation by e-mail.

 

Special conditions of the Partners' offers:

 

By making a Reservation with a Partner, the Client accepts the conditions of the Reserved Tariff that apply (in particular: modification, cancellation, no-show, rates, refund policies, taxes, promotional offers etc.).

 

These conditions of the Reserved Tariff of the Partners are those communicated by the Partners to HÔTEL ROCHEFORT SUR MER and that HÔTEL ROCHEFORT SUR MER displays on the Services.

 

HÔTEL ROCHEFORT SUR MER recommends to the Customer to get in touch with his Establishment to make sure of the conditions posted by the Partners on the Services.

 

Means of payment - partner brands :

 

When it is made possible by the Services and the agreement existing between HÔTEL ROCHEFORT SUR MER and the Partner, the Customer has the possibility of paying his Reservation directly on the Services (in totality or partially according to the conditions of the Partner's offer) thanks to secure means of payment on line For certain Reservations, the technical intermediary of HÔTEL ROCHEFORT SUR MER manages the payment in the name and on behalf of the Partner.

 

 

ARTICLE 6 : SPECIAL CONDITIONS FOR PROMOTIONAL OFFERS AND/OR SPECIAL OFFERS

HÔTEL ROCHEFORT SUR MER issues at different periods of the year promotional offers and/or special offers to which specific rates and particular conditions of sale apply, which can be consulted in the following conditions:

 

By clicking on the tab of the Site corresponding to the promotional offer and/or special offer which is the subject of the Client's Reservation;

As part of the Customer's journey on the Site;

In order to benefit from these promotional offers and special offers giving entitlement to specific rates (sport, senior, corporate), the Customer may be asked to enter a personal and specific code to justify the application of the said rate.

 

 

ARTICLE 7: SPECIAL CONDITIONS FOR LOYALTY PROGRAMS

 

HÔTEL ROCHEFORT SUR MER allows the Customers to adhere to its fidelity program whose general conditions of use and/or of purchase if necessary can be consulted by clicking on the corresponding links on the Services. These loyalty programs are not necessarily valid within the Partner signs. The Customer is invited to consult the general terms and conditions of the loyalty program to be sure.

 

 

 

ARTICLE 8: LIABILITY

 

8.1 HÔTEL ROCHEFORT SUR MER and the Customer commit themselves to carry out their engagements in accordance with the CGV in good faith and are responsible for the damage which they could cause to the other Party because of a fault which would be ascribable to them.

 

8.2 By making a Reservation via the Services, the Client enters into a direct contractual relationship with the Establishment. The conditions applicable to his stay in the Establishment are specific to each Establishment. The Client is invited to contact the selected Establishment to find out about its Terms and Conditions of Stay.

 

In particular, from the moment the Client makes a Reservation on the Services, HÔTEL ROCHEFORT SUR MER acts solely as an intermediary between the Client and the Establishment, by transmitting the details of the Reservation to the Establishment concerned and by sending the Client a confirmation e-mail in the name and on behalf of the Establishment. The Client acknowledges and accepts that HÔTEL ROCHEFORT SUR MER only acts as an intermediary and that, consequently, HÔTEL ROCHEFORT SUR MER cannot be held responsible for the following:

 

the use of the Data by the Establishment :

HÔTEL ROCHEFORT SUR MER, in its capacity as a technical service provider, does not exercise any control over the use by the Establishment of the Data transmitted by the Client.

 

of the Offers :

The Establishments update the Offers and in particular all their rates, availability and other information relating to the Offers. HÔTEL ROCHEFORT SUR MER makes every effort to ensure the accuracy of the Offers, particularly with regard to availability, price and description, but cannot guarantee the accuracy and completeness of the Offers or that the Offers are in accordance with the information available to it.

 

The Customer is invited to contact the establishment concerned to find out about its General Terms and Conditions of Sale.

 

of the reserved stays :

Once the Booking has been confirmed by the Establishment to the Client by e-mail, the Establishment becomes the Client's main contact.

 

In all cases, the Establishment is solely responsible for the progress of the stay booked and, more generally, is solely responsible for the relationship with the Client, particularly with regard to the Offer and the Booking.

 

The Client should contact the Establishment to find out about its General Terms and Conditions of Stay.

 

8.3 The photographs presented on the Services are indicative and non-contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Establishments presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.

 

8.4 The company HÔTEL ROCHEFORT SUR MER could not be held for person in charge of the non-fulfilment or the bad execution of the Reservation of the Customer in case of absolute necessity, of the fact of the third, unforeseeable and insurmountable, of the fact of the customer, in particular the unavailability of the Internet network, impossibility of access to the Web site, external intrusion, data-processing viruses or in the event of unauthorized prepayment by the bank of the holder.

 

8.5 Hypertext links can return towards other sites/services that the Site, the Sites of the commercial brands of HÔTEL ROCHEFORT SUR MER, which releases any responsibility as for the contents of these sites and the proposed services.

 

8.6 The Customer recognizes the risks related to the use of Internet. HÔTEL ROCHEFORT SUR MER will make its best efforts to ensure with its suppliers of the good functioning of the Services but could not guarantee that the Services are free of any anomaly or dysfunction. HÔTEL ROCHEFORT SUR MER could not consequently be held responsible for damage resulting from the use or the total or partial impossibility of use of the Services. In particular its responsibility could not be committed in the event of non-performance or bad execution because of the Customer, of a third or for cause of absolute necessity.

 

8.7 Partners: The Client is reminded that, in accordance with article 5 of the GTC, the Partners are responsible for the offers they make on the Services. As such, HÔTEL ROCHEFORT SUR MER acts as an intermediary between the Customer and the Partner.

 

HÔTEL ROCHEFORT SUR MER intervenes by transmitting the details of the Reservation to the Client in the confirmation e-mail that it sends him in the name and on behalf of the Partner.

 

HÔTEL ROCHEFORT SUR MER cannot verify or guarantee the accuracy, precision or exhaustiveness of the information. Consequently, HÔTEL ROCHEFORT SUR MER is not responsible for any error, interruption of service, imprecise, misleading or erroneous information or for any lack of information on the part of the Partners.

 

Each Partner whose offers are made available on the Services remains responsible at all times for the accuracy, completeness and correctness of the information and offers relating to it and posted on the Services, including its rates, prices, fees, terms and conditions and availability.

 

8.8 Any Reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the order at the Client's expense, without prejudice to any civil or criminal action against the Client.

 

8.9 As part of their Reservation and their stay, the Client undertakes to behave as a good father and not to harm in any way the members of the establishment's team or any third parties present in the establishment. Such behaviour may lead the Establishment to expel the Client from the Establishment without the Client being able to claim any right to compensation.

 

 

 

ARTICLE 9: MODIFICATION OF THE GCV

 

The applicable GTC are those accepted by the Client at the time of the Reservation. However, HÔTEL ROCHEFORT SUR MER reserves the possibility of modifying at any time, without notification to the Client, the present GCS. The said modifications will take effect immediately. Any use of the Services subsequent to a modification of the present Contract will imply the acceptance by the Client of the said modifications. Consequently, the Customer is recommended to regularly consult these GTC in order to take note of the said modifications, to print and to keep a copy of the GTC.

 

 

 

ARTICLE 10: PERSONAL DATA

 

HÔTEL ROCHEFORT SUR MER is likely to collect personal Data in particular of the Customers (hereafter the "Persons concerned"), in particular at the time of the Reservation and the authentification of the Customers, within the framework of the management of the accesses and the use of the Services.

 

ARTICLE 11: INTELLECTUAL PROPERTY RIGHTS

 

By the access to the Services HÔTEL ROCHEFORT SUR MER grants to the user who accepts it a license in the present conditions. The license confers to the user a right of private use on the contents of the site. The present CGV do not involve any transfer of intellectual property rights whatever they are. The Client benefits from the sole right to make Reservations on the Services, throughout the world and under the conditions set out in the GTC. The marks and logos appearing on the site are the intellectual property of HOTEL ROCHEFORT SUR MER. Their use is forbidden without the prior written consent of HÔTEL ROCHEFORT SUR MER. The partial or total reproduction under some support that it is of this site or its elements is authorized only at personal ends. The texts put on line on the present site, except particular mention, are the intellectual and legal property of its editor HÔTEL ROCHEFORT SUR MER. These original texts can be quoted under the conditions laid down in article L 122-5 of the intellectual property code, provided that the URL of the site is indicated in clear text or in the form of a hypertext link. Any photographic reproduction on the site is the property of HÔTEL ROCHEFORT SUR MER or has been the subject of prior authorization from its author. Any link from this site has been the subject of a prior authorization, any link with this site will be subject to a prior written authorization.

 

 

 

ARTICLE 12: COMPLETENESS AND TITLES

 

The present GTC are completed by the legal notice, the privacy policy, the personal data protection policy and the policy on the use of cookies.

 

These documents being likely to evolve in time, the most recent version prevails on the former versions. These contractual documents are applicable to the exclusion of any other document emanating from the Customer and not opposable to HÔTEL ROCHEFORT SUR MER.

 

These documents express the entirety of the obligations of the Parties with regard to the subject matter covered by them. No general or specific conditions communicated by the Customer may be incorporated into these general conditions.

 

The contractual documents that form the commitment of the Parties are, in decreasing order of priority: 1. the confirmation of the Reservation (including the special conditions of the Reserved Tariff and the General Terms and Conditions of Sale of the Establishment concerned) and the General Terms and Conditions of Sale completed with the confidentiality policy, the personal data protection policy, the legal notices and the policy for the use of Cookies.

 

In the event of a contradiction between the Booking confirmation and the general terms and conditions, the provisions set out in the Booking confirmation shall be the only ones applicable to the obligation in question.

 

In the event of any difficulty of interpretation between any of the headings appearing at the top of the clauses of these GTC, and any of the clauses, the headings will be set aside and the content of the clause concerned will prevail.

 

 

 

ARTICLE 13: FORCE MAJEURE

 

Force majeure shall mean any event external to the parties that is unforeseeable, insurmountable and external to the parties and that prevents either the Client or the hotelier from fulfilling all or part of the obligations provided for in the contract. Cases of force majeure or fortuitous events are those usually recognised by the case law of the French Courts and Tribunals.

 

Each party shall not be liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party shall bear the costs arising from it.

 

 

 

ARTICLE 14: COMPLAINTS - CUSTOMER SERVICE

 

Any request for information or complaint concerning a Reservation must be addressed either to the Establishment concerned, or to the Partner's Customer Service Department, or to the HÔTEL ROCHEFORT SUR MER Customer Service Department, which will be responsible for ensuring mediation between the Parties.

 

The customer service contact details for HÔTEL ROCHEFORT SUR MER are as follows:

 

By mail : 2 avenue du Pont Neuf 17430 Tonnay-Charente

 

By phone : + 33 (0)5.46.83.88.88

 

By e-mail : direction@hotelrochefortsurmer.com

 

The Client is invited to transmit any complaint relating to a stay as soon as possible, in order to facilitate its processing. He must also have taken care during his stay to report any inconvenience in order to limit the possible consequences.

 

 

 

ARTICLE 15: CONSUMER OMBUDSMAN

 

Once you have contacted our Customer Service, and in the absence of a satisfactory response within sixty (60) days, you may refer the matter to the Tourism and Travel Ombudsman by e-mail using the referral form available on the website www.mtv.travel, or by post to the following address

 

Tourism and Travel Mediation Association (MTV)

 

17 avenue Carnot

0826104263

75017 PARIS

 

 

0141880303

ARTICLE 16: APPLICABLE LAW

 

 

The present general conditions are subject to French law. In accordance with Article L.141-5 of the Consumer Code, the consumer may bring an action, at his or her option, in addition to one of the courts with territorial jurisdiction under the Code of Civil Procedure, the court of the place where he or she lived at the time of the conclusion of the contract or of the occurrence of the harmful events. The Parties undertake to make their best efforts to reach an amicable settlement.